FREQUENTLY ASKED QUESTIONS

Common Questions About Debt and Credit Counselling

If you are dealing with debt, it is normal to have questions about your options and what steps you can take. Below are answers to some of the most common questions Canadians ask about credit counselling, debt consolidation, payday loans, and managing debt.

Credit Counselling & Debt Plans

What does it cost to work with a credit counsellor?

Initial consultations are always free. If you enter a Debt Management Plan, there is a small monthly service fee that is included in your payment. This fee helps cover administration of the program and is typically far less than the interest you would otherwise pay to creditors.

Source article: How do your fees work?

What is a Debt Management Plan?

A Debt Management Plan allows you to consolidate unsecured debts into one monthly payment. Creditors often agree to reduce or eliminate interest, allowing the debt to be repaid in full—typically within five years—through a structured repayment plan.

Source article: Debt Management vs Debt Reduction – The Differences

What is the difference between a Debt Management Plan and a Consumer Proposal?

A Debt Management Plan consolidates your debt into a single payment and repays the full balance. A Consumer Proposal reduces the total amount owed and allows you to repay only a portion of your debt over time.

Source article: Debt Management vs Debt Reduction – The Differences

What types of debt can be included in a Debt Management Plan?

Debt Management plans typically include unsecured debts such as credit cards, lines of credit, overdrafts, payday loans, department store cards, old utility bills, and debts that have gone to collections.

Source article: What is Unsecured Debt that is allowed in the plan?

Can I include payday loans in a Debt Management Plan?

Yes. Payday loans are considered unsecured debt and can usually be included in a debt management plan along with credit cards, lines of credit, and other unsecured obligations.

Source article: Can I include Payday Loans in the Debt Plans?

Can I include my mortgage or car loan in the program?

No. Mortgages and car loans are secured debts tied to specific assets. These payments must continue to be made directly to the lender according to the loan agreement.

Source article: Can I include my Mortgage/Car payment in the program?

Can I qualify for a debt management program if my income is pension or disability?

Yes. Pension income, disability benefits, and other sources of household income can be used when assessing eligibility for debt consolidation options.

Source article: Can I qualify with Pension or Disability income?

Can I make extra or lump-sum payments toward my plan?

Yes. You can make extra payments at any time without penalty. Doing so can help you pay off your debt faster and complete the program sooner.

Source article: Can I make extra or lump sum payments into the program?

Will my creditors approve a Debt Management Plan?

In most cases, yes. Credit counselling organizations work regularly with creditors, and the majority of creditors will approve a reasonable repayment plan once the details are submitted.

Source article: Will the creditors approve of the program?

Debt Consolidation

What options are available to consolidate debt?

Debt consolidation options can include bank consolidation loans, lines of credit, home equity loans, debt management plans, consumer proposals, or—if necessary—bankruptcy. The best option depends on your financial situation and ability to repay the debt.

Source article: What are my options to consolidate my debt?

What are the steps to consolidate debt?

Most people begin by speaking with their bank to see if they qualify for a consolidation loan. If that isn’t possible, alternatives such as debt management plans or consumer proposals may help restructure payments into a more manageable single monthly payment.

Source article: What are the Steps to Consolidate Debt?

Can home equity be used to consolidate debt?

In some cases, homeowners may be able to borrow against the equity in their property through a home equity loan or line of credit. While interest rates can be lower, the debt becomes secured against your home, which means the property could be at risk if payments are missed.

Source article: Borrowing Against Your Home Equity

Credit Scores & Credit Reports

What is a credit score?

A credit score is a number used by lenders to assess your creditworthiness. In Canada, scores generally range from 300 to 900 and are based on factors such as payment history, amounts owed, credit history, and recent credit inquiries.

Source article: What is a Credit Score?

Will debt consolidation affect my credit score?

It depends on the type of consolidation used and your current credit situation. Some options may temporarily lower your score, while others may improve it over time as debts are repaid and balances decrease.

Source article: Will debt consolidation affect my credit score?

How can I check my credit score in Canada?

You can request a copy of your credit report from Equifax or TransUnion online, by phone, or by mail. Free reports are available, though some services may charge a fee if you want immediate online access or additional monitoring features.

Source article: How do you check your credit score?

Are credit cards considered secured debt?

Most credit cards are unsecured debt, meaning they are not tied to an asset such as a home or vehicle. However, some secured credit cards require a deposit that acts as collateral.

Source article: Are Credit Cards Secured Debt?

Student Loans

I can’t afford my student loan payments. What can I do?

If you’re struggling with student loan payments, you may be able to adjust your repayment terms or apply for the government’s Repayment Assistance Plan, which can reduce or temporarily pause your monthly payments depending on your income.

Source article: I can’t afford to pay off my student loan?

Can student loans be included in debt consolidation?

Student loans are generally not included in debt management plans unless they have gone to collections or specific conditions apply. Other options, such as repayment assistance programs, may be available directly with the Student Loan Centre.

Source article: Can student loans be paid off through debt consolidation?

Payday Loans

What is a payday loan?

A payday loan is a short-term loan intended to cover expenses until your next paycheque. These loans often come with very high fees and interest rates, making them one of the most expensive ways to borrow money.

Source article: What is a Payday Loan?

Can payday loans be consolidated?

Yes. Payday loans can usually be included in a debt consolidation plan or debt management program, which can help replace multiple payments with a single structured repayment.

Source article: Is A Payday Loan Eligible For Debt Consolidation?

Where can I get help paying off a payday loan?

If you are stuck in a payday loan cycle, speaking with a credit counsellor can help you explore repayment strategies or consolidation options that can stop the cycle of repeated borrowing.

Source article: Where Can I Get Help To Pay Off A Payday Loan?

Should I re-borrow on a payday loan?

Re-borrowing payday loans can quickly lead to a cycle of high fees and growing debt. Before taking another payday loan, consider lower-cost borrowing options or speaking with a credit counsellor about repayment strategies.

Source article: Should I Re-Borrow On My Payday Loan?

Debt & Financial Stress

How much debt is considered too much?

There is no single amount that applies to everyone, but many lenders consider debt levels above 40% of your income to be high risk. If your monthly debt payments leave little money for living expenses, it may be time to review your options.

Source article: How Much Debt Is Too Much?

How can I pay off debt faster?

Creating a budget, paying more than the minimum balance, focusing on high-interest debts first, and reducing unnecessary spending can help accelerate debt repayment.

Source article: How do you pay off your debt fast?

How can I stop debt collectors from calling?

If collectors are contacting you repeatedly, you can request that communication be made in writing only. In some cases, working with a credit counsellor or entering a repayment plan may also stop collection calls from creditors.

Source article: How To Stop Debt Collectors from Calling?

Safety & Consumer Protection

How can I tell if a debt relief call is a scam?

Legitimate credit counselling agencies typically do not cold-call potential clients. If someone contacts you unexpectedly asking for personal or financial information, verify their identity and company details before sharing any information.

Source article: Beware of Cold Call Scams

GET IN TOUCH TODAY

Free consultation • No obligation • Completely confidential

Speak with a credit counsellor about your situation and learn what options may be available.

Schedule Consultation

  • This field is for validation purposes and should be left unchanged.